CONDICIONES GENERALES DE VENTA

1. Identification of the seller

Wotika is a registered trademark of Nero Trading S.L ..
With registered office at C / Mayor san Jaime 46 2º. Vila-real, Castellón, Spain CIF: B44507119

Application of the general conditions of sale

These conditions regulate the use of the www.Wotika .com service. Orders placed through the website www.Wotika .com imply full acceptance of the General Contract Conditions, which are described below. These conditions are binding on both parties, the company and the consumer.

These conditions may be modified without prior notice, prevailing those published at the time of use of the service. We highly recommend reading it each time the website is accessed.

2. Validity of prices

Our prices are directed only to consumers who have a delivery address in Spain.

Items for sale on the website are only available if they are visible on the website. However, due to the synchronization processes of the website with the available stock database, errors could occur regarding the availability of the product. In that case, this circumstance will be reported immediately, and the consumer may request a refund of the sums paid at no cost to the latter.

3. Presentation of the products

Products offered for sale are described and presented as accurately as possible, subject to the limitations of current digital imaging technology.

4. Price of products

Wotika wishes to offer its customers the best prices in the online market, updating the rates to the needs of our users. The prices that appear crossed out refer to our starting price on the web. The price of the products includes VAT if applicable at the destination address.

Important information on fees In the event that your country of destination requires other types of additional fees, these may be passed on by the transport company or by the corresponding government. In case of this situation, this will not be a reason for rejection of the order and if it is rejected, this will mean the rejection of any refund of the order and the order will be considered as delivered.

5. Order and Secure Payment
Wotika offers the following payment methods:

Credit card: You can pay with your credit card, free of charge. This form of payment is immediate, comfortable and safe. Wotika will not use this data at any time or have access to it for other actions. Remember that with each new order you can add as many cards as you want to make your orders faster.

6. Engraving Service

In the case of using the Engraving Service in any of our products, the client must take into account the following:

Wotika reserves the right to reject any text that, in its opinion, may be considered offensive, insulting, in bad taste, or that in any way violates the fundamental rights and freedoms established in the ECHR, both directed at specific individuals and groups. .
There may be an additional 1-2 day delivery delay for orders that include an engraved product.
Product return cannot be accepted.

7. Default of payment

Wotika reserves the right to refuse to make a delivery or to process the order of a customer who has not fully or partially paid a previous order or with which there is an active payment dispute, as well as any order that has evidence of fraud in the payment or whose formalization has not been completed when making the payment by transfer.

Wotika controls all orders registered on the web. These controls are intended to protect Wotika against abusive fraud practices. Our Customer Service may request all the necessary documents to process an order (proof of address or debit to the customer's name, proof of address of the person indicated in the delivery address, etc.). These requests will be made by email or by phone:
- In the case of an order with a delivery address other than the one indicated as the billing address.
- In the case of a new customer.
- In the event of an order greater than 150 euros.
- In the case of orders made on delivery.
- In case of signs of credit card fraud.

8. Payment security

To ensure payment security, Wotika uses the 3DSecure service. This service incorporates the SSL security standard so that confidential data (the 16-digit bank card number, the expiration date, the CSV code) are transmitted directly in encrypted form to the bank's server, without registering on the server. by Wotika .

In addition, if you choose to pay using PayPal, you can do it quickly and safely with your PayPal account or with your credit or debit card, without sharing financial information with Wotika PayPal automatically encrypts confidential data with the help of the best technologies available in the market.

9. Identification

The customer who has already made a purchase in Wotika can choose a password that allows him / her not to have to fill in the previous order forms for future purchases.

Wotika recognizes customers who are already registered as its own customers.

The password assigned to the client is strictly confidential and personal and must not be disclosed or communicated to anyone.

In the event that the Wotika customer forgets or loses their password, they must use the corresponding link when accessing the website.

In order to facilitate the identification of the client, the client simultaneously supplies a password and his e-mail address, expressly authorizing Wotika to register a file called a "cookie" in its system, the sole purpose of which is to facilitate such identification.

10. Shipping conditions

Transport
The shipment of our products is restricted to the territory of the following countries: Spain, Portugal, England, Germany, France, Italy, Holland, Belgium, Poland and Austria, Slovakia, Slovenia, Latvia and Lithuania.

We inform that we currently do not ship to the Canary Islands, Ceuta or Melilla.

We ship from Monday to Friday and the preparation and transit times mentioned below refer to business days (not holidays).

Transportation fees
Our transportation rates are for standard service. Deliveries are made during business hours, from 9:00 a.m. to 7:00 p.m., depending on the transport company, the courier route and the country.

Preparation and Shipping Deadlines
Shipments are made the next business day of receipt and validation by our agents. The transit time is 1 to 3 business days depending on the destination and the selected mode of transport. We remind you that Saturdays, Sundays and Holidays are not counted as business.

Holidays in the Community of Madrid must be taken into account as a holiday at www.Wotika .com as regards the delivery of the merchandise, because our logistics platform is centralized in Madrid. We apologize for the inconvenience that this problem may cause you.

This period may be altered by some fortuitous incident or force majeure, and delivery may be delayed for reasons beyond the control of Wotika .

11. Shipping Costs

12. Guarantee of originality
All our products are original, they have been acquired within the European Economic Area and therefore are free to transit there. None of our products have been modified or manipulated in accordance with current trademark regulations.

13. Returns of defective products or in poor condition. Legal guarantee.
Warranty. Return of non-conforming products

Despite our strict quality controls, for reasons beyond our control, you could receive an unwanted item, with a manufacturing defect or in poor condition. Wotika is responsible for this in the terms established in the consumer protection legislation.

According to these regulations, the products are guaranteed for two years from the date of delivery. The consumer must report the lack of conformity within two months of becoming aware of it.

We kindly ask you to contact our customer service as soon as you notice that the product is not compliant, reporting the incident.

Wotika is not responsible for negligent or improper use of the purchased product.

In the event of a defective product or in poor condition, the consumer may choose to have it repaired or replaced, a price reduction or termination of the contract, provided that the nature of the product allows the first option. In general, our products can only be replaced. Our carrier will take care of collecting the defective product. It is essential that you include a copy of the sales invoice.

Once the conditions for the replacement of the product have been verified, a new one will be sent to you without further delay. All procedures will be totally free for the consumer.

14. Right of withdrawal. Exchange or return procedure
Wotika offers its customers the possibility of making a return of their orders. If you are not satisfied, we will refund your money.

However, due to health and hygiene protection reasons, we do not accept the return of unsealed cosmetic products (creams, shampoos, soaps, gels, hairdressing products, etc.).

In the event that the customer uses the Engraving Service, the return of the product cannot be accepted either.

In order to exercise their right of withdrawal, the consumer must inform Wotika by the means they deem appropriate (mail, email, fax, etc.). To do this, you may use, although it is not mandatory, the form available through the following link: withdrawal document, which conforms to the model annexed to the Law for the defense of the rights of consumers and users (RDLeg. 1/2007 of Nov. 16).

Conditions for exchanges or returns The customer has a period of 14 calendar days to exercise their right of withdrawal, counting from the date of receipt of the item / s. It is not necessary to indicate a reason for the exercise of the right of withdrawal. For greater agility in the processing, we appreciate that the client follows the procedure detailed below, although it is not mandatory for the exercise of the rights contemplated in this section.

Step 1: Contact through the "Returns" section in your user account, to communicate that you want to return your order. You can also use and send the withdrawal document model mentioned above, sending it through our contact form. We will immediately send you confirmation of receipt of your request.

Step 2: Pack your order under the same conditions you received it. Wotika will send a courier to your home to collect the order.

You will have to bear the direct cost of returning the goods.

Step 3: Once the items are received, Wotika will refund the total amount paid by you minus the cost of return: cost of collection and management of reimbursement to the warehouse. Wotika reserves the right to compensation for the difference between the value of the items sent to the customer and returned by the customer in the following cases:

When the products have been used or manipulated improperly or negligently or not in accordance with their characteristics by the Customer
When the products have been beaten or damaged.
When the return by the customer is not made in its box.
When the lack of conformity is due to wear and tear due to normal use.
If any of the data on the ticket or proof of purchase is modified, altered or replaced.
If the serial or product identification number is tampered with.
If all its elements, accessories, cases or boxes are not returned with the product.

We ask the customer to take special care to return the glasses in perfect condition. It is important that, in addition to returning the case, wipe and box in good condition, the glasses are returned with clean lenses. Otherwise, Wotika could deduct the cost of cleaning the windows from the refund amount.

15. Liability
In all phases of accessing the site, inquiries, filling in forms, placing orders, delivering articles or any other service, Wotika does not assume any responsibility in case of damages or impediments arising from the use of the Internet. Wotika will not assume any responsibility in the event of an anomaly in the provision of the service, external intrusions or computer viruses. In the same way, Wotika is not responsible in cases of unforeseeable circumstances or force majeure.

16. Conditions of use of the contents and protection of Intellectual Property
The user undertakes to use the services and contents of the website correctly, diligently and lawfully. Its use for purposes contrary to the law, morals, good customs or public order is prohibited.

The content of this website is the property of Nero Trading S.L. The legislation on Intellectual Property gives you the exclusive right over said content.

For all this, Nero Trading S.L. prohibits its partial or total use to third parties, unless agreed in writing in this regard. Consequently, the total or partial reproduction, by any physical or electronic means, of the content of this website is expressly prohibited.

Nero Trading S.L. will adopt all the appropriate legal measures to avoid the unauthorized use of the content of the website www.Wotika .com

17. Gift Card

Conditions of use of the Gift Card.

The gift card is an easy way for a person to give you a gift for a defined amount, being able to choose for yourself the one you like the most in the Wotika universe. With it you can acquire 100% of your purchase or part of it, depending on the amount of your final basket.

Validity - All gift cards are valid for 6 months from their purchase.

Cancellation - You can cancel your gift card once purchased, by contacting contact@Wotika .com or by sending an email through our inquiry form.

How it works - You can use the gift card 1 time per purchase. The cards are not cumulative but they can be redeemed with discount codes from other promotions. To make the payment with your gift card, you must include the card code in the payment method and the system will notify you of its correct use. The system will also inform you of any incident that has been generated.

* The system, when you buy this card, will request the data of the person to whom you want to send it, which will be the same as when buying a product.

How to pay - The card can only be purchased with the TRANSFER, VISA or PAYPAL forms of payment. Cash on delivery is not available.

Type of Client - The use of these cards is conditioned by the email of the account to which it has been sent.

With an account: Customers who have an account will be able to see and use their gift card, from the email with the gift confirmation or in their user account Wotika .com, as they prefer.

Without an account: Customers who do not have an account must register with the email where they received the gift card. Once created, they will be able to access their account to see its conditions.

Card Activation - The gift card will be activated manually "by our order management department" at most within the first 24-48 hours, regardless of the chosen payment method.

Legal conditions.

Duration. Gift cards have a non-extendable validity of six months from their acquisition. At the end of it, both the acquirer and the recipient lose any right to the amount available on the card.

Purchase amount. The gift card gives the recipient the right to purchase any of the products available at www.Wotika .com, under the same conditions as any other comparer, in a single purchase act. In the event that the amount purchased exceeds the limit established on the card, the difference must be paid by the buyer through the usual means at www.Wotika .com. Until the total amount of the purchase is satisfied, Wotika is not obliged to send the ordered products.

conditions of sale. However, in the event that the buyer decides to exercise his right of withdrawal, the refund of the amounts paid will be made each means used for payment. That is, the buyer will receive a gift card for the same amount as the original, if applicable, and the excess paid by the buyer, if applicable, will be reimbursed by the same method that was originally used.

Responsibility. Wotika is not responsible for any misuse that may be made, both the buyer of the gift card and the recipient of the same.

Fraudulent payment. In the event that the gift card was acquired through a fraudulent payment method, Wotika reserves the right to cancel said card, without it being mandatory, in any case, to indemnify the purchaser or recipient of the same.

Gift card. How does it work?

Add to your cart a gift card for the amount you want (click on "Add to cart" and a new window will open. Write the email of the person to whom the gift is addressed and a personalized message).

Once the payment is completed, and after being validated by our customer service, the lucky person will receive an email with their gift card, with which they can place orders from which the value of the card will be deducted until the balance of the same.

* NOTE: In the menu of your "Account", in the button "Gift cards" you will be able to see both the cards that you have given and the ones that have been given to you.

The cards are valid for 6 months from the moment of purchase, and can be used in several orders by the user registered with the email address to which they were addressed (in case of entering a wrong email, it can be changed from the menu " Account ”of the person who sent the card, only before the payment has been validated by our Customer Service).

If you have any questions, don't hesitate to contact our customer service.

18. Bonuses and Promotions
The vouchers are received through the sponsorship system or eventually in marketing actions of the company.

The vouchers can be transferable, but only one voucher can be used per order.

The conditions to redeem the vouchers will appear in the shipment or publication of the same, and a minimum purchase order, a specific purchase period or a first purchase by a new customer may be a condition of use.

Promotions and discounts are not cumulative. Therefore, the bonuses will not be applicable to products qualified as offers.

When the type of promotion consists of the "day without VAT" we mean that we give you a discount equivalent to the value of the VAT of the purchase that would correspond to a day without promotion. The law does not allow us not to apply VAT on a sale, even if it is on sale or we apply a discount. Therefore, we must make an invoice with the corresponding VAT. With an example you will easily understand:
• Sale price of the product one normal day (VAT included): € 100
Breakdown of the operation (in operations subject to 21% VAT):
Product price: € 82.64
VAT 21%: € 17.36
TOTAL TO PAY € 100.00
•
Campaign "DAY WITHOUT VAT": we apply a discount equivalent to the value of VAT (€ 17.36)
Product sale price (VAT included): (€ 100 - € 17.36 = € 82.64). It is the price you see on the website, which already includes the VAT discount. We will have to apply VAT to this operation as follows:
Product price: € 68.30
VAT 21%: € 14.34
TOTAL TO PAY € 82.64

VelWotika vet46 reserves the right to revoke a voucher when it has reasonable suspicions that it is being used fraudulently, and, in any case, when the order that originates the right to the voucher was not paid in full.

19. Contests
The contests that Wotika organizes are free to participate and without obligation to purchase. They are addressed to all residents of Spain and Portugal. Contest winners are notified by email and / or by phone informing them of what they have won. The prize will not be compatible or cumulative with other promotions. Except in the case of special operations, vouchers are valid for 3 months and gift vouchers for one year.
If the amount of the gift voucher is less than the value of the order, the customer must make the payment of the difference through one of the current forms of payment.
By communicating their email address, participants automatically agree to receive the Wotika .com newsletter. Wotika reserves the right to postpone or cancel a contest and will not assume any responsibility for problems that may occur during the duration of the operation.
Participation in the contest implies full acceptance of these regulations.
The regulations may be modified at any time by including an additional clause by the organizer, respecting the stated conditions.
Any fraud or attempted fraud carried out in order to unfairly receive a profit may lead to legal actions.
Instagram Giveaways *
Who can participate?
All people who wish to participate through their Instagram profile, who reside in Spain (peninsula and the Balearic Islands).
How can you participate?
To be able to participate in the raffles:
-Follow the instructions in the text of the post, among which are to follow one or more Instagram profiles, you can request to like the publication, mention one or more friends in comments and as an extra participation share the publication in stories.
-Have the profile open until the winners of the contest are announced.
Participating profiles that do not meet the above requirements will not be valid to be winners.
Duration of the draws
The duration of the draws may vary, it will be indicated in the text of the publication. Any participation before or after the indicated date will not be considered in the draw.
Choice of winners
Among the people who meet all the requirements, the winner will be chosen through the sorteiogram.com tool.
We will contact the winner (s) of the draw through their profile on Instagram so that they can provide us with their information. In the event that we do not receive a response within 24 hours, the draw will be held again for the election of a new winner.
Shipments will be made only at home. Two delivery attempts will be made and in the event that the recipient is absent at home, it will be returned to the sender.

* Wotika reserves the right to exclude from the draw, and therefore lose the right to win a prize, of those participants who fraudulently multiply their chances of winning, by using more than one Instagram profile per person, or by any other analogous means. Winning prizes in successive draws will be an indication of fraudulent participation.

20. Comments and evaluations of the products

All comments must comply with the participation rules indicated below and always respect the rest of the users. Otherwise, Wotika reserves the right to deny the publication of such comments.

• Comments whose content or links may be considered defamatory, humiliating, insulting, insulting or contrary to Spanish laws, including those that constitute apology for terrorism or violence in general, or those that may involve any violation of rights will not be accepted. of minors and childhood.

• Comments with racist, sexist, homophobic, discriminatory content due to gender identity or that, in general, can be interpreted as an attack against any group or minority based on aspects such as nationality, sex, religion, age will not be accepted. or any type of physical or mental disability.

• Comments may not include threats, insults, or personal attacks on other participants in the discussion forum.

• Comments containing spam, commercial advertising or material specially protected by copyright will not be accepted.

• Comments whose sole purpose is to manifestly explode or sabotage the debate (the same paragraph, link, sentence, etc. repeated 25 times, for example) will be eliminated.

• Comments with obscene or pornographic content may be deleted in the event that Wotika .com considers that they may violate the rights of its potential underage readers.

Wotika reserves the right to completely eliminate comments that do not respect these operating rules or that it considers that they do not conform to their subject matter. Wotika will not be responsible for the opinions expressed by Users through its participation tools.

21. Modifications to the website

Wotika reserves the right to make the modifications it deems appropriate to its website without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they are presented or located in his web page.

22. Applicable Law

The relationship between Nero Trading S.L. and the user will be governed by current Spanish regulations.

23. Customs

In the event that the country of destination of the order is outside the European Union, the order must go through the corresponding customs tax of each country. The buyer undertakes to pay the amount that the customs of his own country considers. In case of abandoning the order, the buyer will also waive a possible refund of the amount paid in our store, since this will be considered as a payment of the order by the buyer.